Terms & Conditions of Sale and use of this web site

NB: By using this web site you implicitly agree to acceptance of these terms

1. THIS CONTRACT is made between Cookequip Ltd of the one part (the seller) and of the other part (the buyer).
a. By ordering from the Cookequip Ltd web site the buyer is accepting these Terms and Conditions in their entirety.
b. The terms of this contract may be changed by Cookequip Ltd at any time, without notice, and the changes will be effective from the date of publication on the web site.

2. Delivery Regions
a. Cookequip Ltd delivers mainly within the UK
b. Deliveries to other destinations are made by special arrangement and are subject to higher delivery charges (see item 5.c. below)

3. Products
a. All items are subject to availability.
b. In the event that we are unable to supply an item we shall notify you as soon as is reasonably possible and offer an alternative where possible. If the alternative offered is unacceptable and you have already paid then we will reimburse your payment in full.

4. Payment
a. All payments for the goods shall be made by the buyer on-line upon ordering by Credit or Debit Card payable to the seller or his lawfully authorised agent.
b. Credit Card and Debit Card payments are made through the seller's lawfully authorised agents, NOCHEX and/or PAYPAL, who will be responsible for the security of Credit Card payments.

c. Credit Accounts: Some customers may be offered credit terms. In this case additional Terms and Conditions apply: i. The goods remain the property of Cookequip Ltd until full payment is cleared into the Cookequip Ltd bank account.  ii. Cookequip Ltd payment terms are BACS Transfer strictly 30 days from Invoice unless advised otherwise in writing.  iii. Should payment not be made to terms interest shall be payable from the date of the Invoice at 2% per month or part month. Further, Cookequip Ltd reserves the right to appoint collection agents to recover from the buyer the debt in full plus all collection costs, fees and commissions in full.  Additionally, Cookequip Ltd or its appointed agents reserves the right to recover the goods from the buyer and reclaim the full costs of such action from the buyer. 

5. Delivery Charge

a. Prices displayed on the website do not include delivery.
b. Our standard delivery charges are shown on the web site and apply to UK mainland only, excluding Scottish Highlands.
c. For deliveries to parts of Scotland (Highlands & Islands), Northern Ireland, Isle of Mann, Isle of Wight, Channel Islands, or outside the UK, MUCH higher delivery charges apply and these are quoted on request.

6. Application of VAT
a. The purchase price and delivery charge are inclusive of any VAT payable.

7. Guarantees
a. All goods are warranted fit for their purpose under the normal sale of goods legislation applicable in England and Wales.
b. Goods supplied will be covered by the manufacturer’s guarantee as appropriate.
c. Goods will be insured by the seller during transit until the point of delivery.

8. Returns Procedures
a. All goods are warranted fit for their purpose under the normal sale of goods legislation applicable in England and Wales.
b. The borrower shall inspect the goods carefully upon receipt.
Goods returned by the buyer to the seller must be returned by secure means, to arrive within fourteen days of receipt with a note of the reason for the return. The seller shall be notified of the intention to return with seven days of receipt.
c. Goods returned by the buyer to the seller must be unused and returned in the original packing, in original condition.
d. The seller is not responsible for damage to goods returned by the buyer to the seller whilst the goods are in transit to the seller.
The buyer must retain proof of return and the date thereof.
e. Upon receipt of any returned goods,the seller will, subject to these full Terms and Conditions, refund to the buyer the purchase price.

9. Delivery
a. Incorrect personal details may lead to problems or delays in delivery. The buyer shall ensure that the Seller is informed of the full delivery address, including an accurate postcode.
b. The Seller will make delivery by post or by courier service. The charges for delivery by the seller will be the responsibility of the seller. In the case of courier services, the delivery terms and systems of the courier company shall apply - This normally means that the courier will require a signature upon delivery and will call at the delivery address a maximum of two times, after which it is the buyer's responsibility to arrange to collect the goods from the courier's depot. No refunds will be made where the buyer fails to accept or collect a delivery.
c. Charges for delivery of returns by the buyer will be the responsibility of the buyer.

10. Insurance
a. All goods delivered by the seller will be insured against loss during transit up to the point of delivery.

11. Delivery chasing enquiries
a. If the buyer does not receive goods within two weeks of ordering, he must contact the seller by Email, telephone or fax. The seller will then establish the reasons for such delay and report back to the buyer with an explanation as soon as possible.

12. Data Protection
a. The buyer is protected by the Data Protection Act. The seller does not make use of any information provided by buyers or purchasers for any purpose other than his own business. In particular, the seller does not provide information gained to any third party save for his lawfully authorised agent for collection of the purchase price in any case.

13. Bulk Email Policy
a. The seller may from time to time, send to previous buyers information about goods including new products and special offers. If the buyer does not wish to receive such information, he may inform the seller.

14. Retention of Title
a. Goods remain in the ownership of the seller until the point of delivery to the buyer.

15. Disclaimer
a. The Seller shall be released from all obligations under these Terms and Conditions in the event of any cause beyond the Seller’s reasonable control which renders the provision of the web site or service impossible or impractical.
b. The Seller is excluded from all liability for any claims, losses, demands and damages and any other consequential losses arising to person or property from or incidental to the use by the buyer of the goods purchased from the Seller and /or from any defects therein . The Buyer undertakes to exercise proper care in the use of any such goods purchased from the Seller and further indemnifies the seller against any claim for such losses demands and damages occasioned to the person or property of any third party as a result of the use by the buyer or such third party of the goods purchased from the seller. The information on the goods contained on this web site is based on the Seller’s present knowledge and experience and is given in good faith. However, no liability will accrue to the Seller in respect of and action taken by the buyer or any third party in reliance thereon.
d. No waiver by the Seller of any breach of the Contract by the Buyer shall be considered as a waiver of any subsequent breach of the same or any other provision.
e. If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.
f. Your statutory rights are not affected.

16. Mediation in case of dispute
a. The seller has no specific procedure for mediation but is always conscious of the need, so far as possible, to retain good business relations with buyers and is always prepared o discuss with any dissatisfied buyer problems that may arise and, in appropriate cases, to consider an ex-gratia refund.

17. Applicable law
a. This Contract shall be governed by the law of England and Wales.

18. E & OE

NEW INFORMATION ADDED MAY 2012

Privacy Policy / Cookies
We collect standard internet log information about visitors to this website. We do not make any attempt to identify these visitors and any data gathered will be used soley to track use of the website for research and monitoring purposes toward website usability improvement.

Use of Cookies
EU legislation on the use of website cookies has recently changed and UK companies are now required to declare the use of all cookies on their websites. Below is a list of cookies used and their function.

Cookies Set By Google Analytics
Google Analytics sets the following cookies as described in the table below. A default configuration and use of Google Analytics sets these cookies.

__utma
This cookie is typically written to the browser upon the first visit to our site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits our site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to our site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. Expiry: 2 years from set/update.

__utmb
This cookie is used to establish and continue a user session with our site. When a user views a page on our site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on our site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on our site for longer than 30 minutes. You can modify the default length of a user session with the _setSessionCookieTimeout() method. Expiry: 30 minutes from set/update.

__utmc
This cookie is no longer used by the ga.js tracking code to determine session status. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. However, if you are debugging your site tracking and you use the ga.js tracking code, you should not interpret the existence of this cookie in relation to a new or expired session. Expiry: Not set.

__utmz
This cookie stores the type of referral used by the visitor to reach our site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within our site. The cookie is updated with each page view to our site. Expiry: 6 months from set/update.

Use this link to find out more information https://developers.google.com/analytics/resources/concepts/gaConceptsCookies

How to control and delete cookies
If you wish to restrict or block the cookies which are set by this site, or indeed any other website, you can do this through your browser settings. The Help function within your browser should tell you how.

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies.
Use of Data

We may add the information of those contacting us to our own marketing database, however we will never disclose this data to any third party.
Contact for further information or help Email: sales@cookequip.co.uk

Cookequip Ltd
Registered in England – Company Registration Number: 5379990
VAT Number: 860 3220 59
Bankers: Bank of Scotland / Sort Code 12-24-82 / Account No. 02192614
Registered Office: Chancery House, 30 St Johns Raod, Woking, Surrey GU21 7SA